Please see below a list of measures which we have implemented and kindly note these guidelines and regulations will be under constant review and we will update them regularly in line with the latest government advice.
We very much look forward to welcoming you back.
All our team members have completed training on the hotels’ COVID-19 protocol and how to prevent the spread of Covid-19 within the hotel setting.
All our team members’ temperature will be taken upon arrival at the hotel and screened for any COVID-19 symptoms.
Team members will be provided with PPE relevant to their area of work and given full training on how to use it correctly.
Hand sanitising stations have been added throughout all public and back of house areas.
Clear guidelines will be displayed in all back of house areas for team members information and awareness.
We request that should you be displaying any symptoms of Covid-19 that you call us to postpone your stay at Celtic Manor. These include a new persistent cough, high temperature, or loss of smell and taste.
If you have an email address you will receive the following documents before you arrive at Celtic manor:
Welcome letter
Registration card
COVID–19 Questionnaire (Government Regulation)
A request for a copy of your ID or Passport
We kindly request that you complete your registration and health questionnaire before arrival and return it via email to minimize contact time during the check-in process.
All guests will be required to wear a mask.
All guests will be temperature scanned upon arrival at the Hotel.
Any guest showing a temperature above 37.5˚C will be isolated and a second assessment will be required.
Hand sanitisers will be available on arrival at the hotel reception entrance- we politely request you use these on arrival and throughout your stay.
Our reception teams will sanitise their hands and surfaces between each guest.
All room keys will be sanitised before given to the guest.
Pens and credit card terminals at the Reception desk will be sanitised before and after each guest has used them.
Our team members have been advised not to handle any guest luggage at this point. However, should you require help we will be able to assist following the sanitation of your luggage.
Our Housekeeping team will be provided with PPE to use whilst cleaning your room and the PPE will be sanitised/changed between each bedroom.
Every room will be deep cleaned and disinfected with a fogging machine before your arrival, with special attention to high-touch areas and items such as remote controls, light switches, and door handles.
The frequency of room cleaning will be reduced to three days. Linen changes will take place when the guest departs or every three or four days for longer duration stays.
Hand sanitisers have been placed throughout our public areas and the back of house areas of the hotel.
Our Public Areas will be cleaned and disinfected throughout the day, with high traffic areas being sanitised more frequently.
Special attention will be given to high touch areas such as door handles and handrails.
When moving around the hotel we request that you please wear your masks and always be considerate of the 1.5m social distancing rule.
All leaflets and collateral have been removed. Should you require any information please contact reception for assistance.
Our breakfast options will change to increase hygiene and cater for social distancing in both the kitchen and the restaurant:
We will serve breakfast at your table instead of a buffet-style breakfast.
Hand sanitisers will be provided at the entrance to our restaurant.
All front of house and kitchen team members will be provided with relevant PPE and safety training to ensure that hygiene measures are maintained.
Our cutlery and crockery will be fully sanitised between uses, as per the required standards.
Tables and surroundings will be wiped and sanitised before welcoming and seating the next guests.
Our reception teams will sanitise their hands and surfaces between each guest.
Pens and credit card terminals at the Reception desk will be sanitised before and after each guest.
Credit, debit cards and EFT will be accepted as methods of payment.
Our team members have been advised not to handle any guest luggage at this point. However, should you require help we will be able to assist following the sanitation of your luggage.
